Operator Points

There is a saying I have loved throughout my 21 years as a franchise owner: I offer three things– speed, value, and quality. The customer can pick two. For most of my career I did exactly as I was taught: find a used car manager and offer him speedy repairs at a value based price. Move lots of cars by quickly hiding damage and your money comes in bulk of those micro transactions. As we approached the mess that was 2008 and then Cash for Clunkers, the lines and lines of used c